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- This article applies to version : 10.0
- This article applies to the following OS : Windows 7, Windows Vista, Windows XP
I am trying to launch a Anti-Virus, Anti-Spyware or Proactive Protection scan and it does not start. What should I do?

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Question: I am trying to launch a Anti-Virus, Anti-Spyware or Proactive Protection scan and it does not start.  What should I do?

Answer: Another scan performed by another service in currently in progress.

If you cannot start a scan, you will receive the following error message:

“The following task is in progress: (Service Name) Please wait for this task to finish before starting a new task”.

Resolution: Wait until the service scan has completed in order to launch your security scan.


Date Revised:
21-Jan-11

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